How can I contact Department of Home Affairs?

You can contact the brand by phone (012 406 2500), via email hacc@dha.gov.za, or at the following address: Hallmark Building, 230 Johannes Ramokhoase Street, PRETORIA

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Department of Home Affairs | Complaints Book

Name: Department of Home Affairs
Rating: 1.5

Brand's performance

1.5

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

10%

Customer Retention Rate

Category ranking

Public Administration

1 Department of Justice 10

2 Department of Home Affairs 1.5

012 406 2500
Hallmark Building, 230 Johannes Ramokhoase Street, PRETORIA
[email protected]

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Department of Home Affairs - Child birth certificate

On the 2022-07-22 I made an online application of a smart iD card. During that day I also went to home affairs in Winternest, Pretoria to do an application of birth registration. At the end of that process,were we were suppose to receive a birth certificate,we…

No resolution

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