Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Household equipment
1 SMEG 11.5
3 LG 1.5
...
Defy1.5
Domestic Appliances
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Defy - Washing machine defy 9kg

No resolution
1/10
Nozipho Thabede
Nozipho Thabede filed the complaint
30 November 2022
Bought washing machine august and it’s wasn’t working at all they gave me another one because was paying by pay flex now that I’m done paying you the second machine is not working again same problem leaking power plugs switches off almost get burnt clothes came up dirty please I need refund or add money and buy another brand the defy team send technician and he saw that this machine is not working defy they want to take it and fix it problem I’m no longer interested to this product it poor quality I need refund and take your machine
This complaint has a private attachment.
Incident date: 30 November 2022
Nozipho Thabede
Nozipho Thabede rated the brand
20 January 2023

Very poor 5 times technician came but issue not resolved

This complaint has been considered as not resolved.
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