How to make a complaint on Complaints Book?

Name: Defy
Rating: 1.5

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Defy | Complaints Book

Is the brand Defy trustworthy?

Unsatisfactory

1.5

/100

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

10%

Customer Retention Rate

Category ranking

Household equipment

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2 SMEG 11.5

3 Russell Hobbs 10

...

Defy1.5

Domestic Appliances

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Ansunette Snyman

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Defy - Faulty defy washing machine

Date: 20 June 2025 To: Customer Service Department Hirsch's Centurion Subject: Ongoing Problem with Defy Washing Machine – Urgent Attention Required Dear Sir/Madam, I am writing to formally lodge a complaint regarding a Defy washing machine purchased…

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