Daylight Energy - Refund not received

We have been battling to get a refund on a faulty product from you since 10 August 2023. We returned the faulty battery on 1 August 2023. We did not receive any feedback on the battery and when my husband did enquire again on 7 August, the salesperson, Justin, did not even know what he was talking about. After my husband clarified what he was talking about, Justin said he would follow up and get to him. We did not receive ANY feedback. On 10 August he decided to ask for a refund as he was completely unsatisfied with the service we were receiving. He sent a lengthy message explaining that our queries went unanswered and we received no feedback and demanded a full refund on the faulty battery. He sent the message at 10:30 on 10 August 2023. One minute later Justin replies with the battery is ready. Why did he not reply sooner? At this stage we have had enough and said we want a refund. He had long stories about presumed feedback he gave us which is not the case. We have all the messages to prove we did not receive any feedback. Justin then indicated that my husband must send him his banking details so that he can facilitate a refund. He sent all the details on 11 August 2023. He sent a query about the refund AGAIN on 5 September 2023 that went unanswered. On 11 September 2023 he sent another query. Justin responded this time (the first time he responded to a message since 11 August) if the accountant has contacted us. The answer is no. He said he will request her when she comes in at 09:00. At 14:15 my husband sent another message because we still (again) did not receive any feedback.On 11 September he lodged an official complaint about the poor service. The accountant said she would email him the documentation shortly. This we only received on 14 September 2023 after he had to yet again ask about it. She said they would try to push the refund forward as it would have been another 30 working days from the date she received the documentation. This is completely unacceptable as we were under the impression that the refund was facilitated by Justin already on 11 August. On 27 September 2023 the accountant said she will take the matter up with the board as Justin made a mistake with our refund procedure. On 2 October 2023 after we enquired again, she said she is still waiting for feedback. Since then we have had no reply from your company. We have been civil and patient and complied with your policies, but as is we have been waiting for the refund for 39 working days. We are really at the end of the line here and we are asking for our full refund as soon as possible. I tried phoning you to discuss the matter but no one answered the phone. The level of service we have received from Daylight Energy is appalling.

I have started the process of suing Daylight energy for not refunding my money.

No response yet

No refund yet, the thieves stole my money!!!!!

No refund yet