Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
80%
Customer Retention Rate
100%
Category ranking
Courier services
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Dawn wing - Useless and below par service

No resolution
8/10
charles reddy
charles reddy filed the complaint
12 January 2021
I never did and will never use your companies service again

Firstly to log a complaint - not sure why you require my ID / age etc.

I also need to setup a profile to log a complaint - what time wasting bullshit

Try calling your own numbers to see if your telephone lines work

Waited the entire day for a parcel with no comms that the delivery could not be done

Over an hour of calls trying to get to your agents

not sure how you guys are in business with such low levels if not no service levels
Incident date: 12 January 2021
charles reddy
charles reddy rated the brand
24 September 2021

Will use u again

This complaint has been considered as not resolved.
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