Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
80%
Customer Retention Rate
100%
Category ranking
Courier services
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Dawn wing - No delivery

No resolution
8/10
Inno
Inno filed the complaint
22 November 2021
I have been waiting for my parcel for past 2 weeks every time I called I am told that my parcel is out for delivery and then it does not get delivered. This is the worst service ever I experienced with the courier company. My trace number is OPT-8966943398
Incident date: 18 November 2021
Inno
Inno rated the brand
9 February 2022

Good

This complaint has been considered as not resolved.
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