Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
80%
Customer Retention Rate
100%
Category ranking
Courier services
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Dawn wing - Driver lost my parcel and no informs me

No resolution
TILANA
TILANA filed the complaint
29 July 2022
My parcel was surpose to be delivered 27 July as this was a gift for a very special lady and now after calling the whole morning I am told oh your parcel is lost and it takes weeks to replace, , this is the worse service ever , if this is not sorted I am taking this to the media
Incident date: 29 July 2022
This complaint has been considered as not resolved.
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