Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

14.3%

Average Response Time

2.9%

Solution Rate

14.3%

Average Ratings

50%

Customer Retention Rate

100%

Category ranking

Distribution and courier

1 Dawn wing 29.5

2 RAM Couriers 26.6

3 Courier IT 26.5

Courier services

(+27) 11 928 83 00
[email protected]

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Courier IT - Poor service

Prince filed the complaint

10 October 2023

I hate to wait like a fool for people who don't show up with my package....I was supposed to get a phone since Saturday as the date was issued for Saturday but still I haven't received my parcel or package and they said it been handed to the courier it as I was supposed to get them on Saturday but they changed the date to today but still I don't have my package with me worse part I had to skip my day at work to wait for useless delivery that hasn't show up until now

Incident date: 10 October 2023

This complaint has been considered as not resolved.

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