Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Retailers
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Clicks Pharmacy - Prospur plumstead

No resolution
Aletta
Aletta filed the complaint
4 January 2023
Really receiving poor service, more than one occasion I have phoned to pre-pack my medication, however once there it was never done.

Today I was refused medication based on the fact that I have not handed in an original script from my doctor. This pharmacy has accepted emailed scripts directly from my doctor for years now but now with no warning I am refused my meds and must go back to doctor for new script (which I will have to pay for) on the first occasion I was given the meds based on this emailed script???
Incident date: 4 January 2023
This complaint has been considered as not resolved.
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