City to City
City to City
Passenger Road Transport
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Passenger Road Transport
1 Intercape 16.1
2 Eldo Coaches 10
3 Uber 10
...
City to City10
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City to City - Poor service

Awaiting reply
WJM van der Merwe
WJM Merwe filed the complaint
19 July 2024
The bus left me stranded next to the road and delayed my arrival by almost 12 hours.
This bus isn't road worthy and could have caused an accident!
I had to eat expensive food from the garage and also pay for an Uber to collect me for I've missed my booked transportation.

This is not good service!
This complaint has a private attachment.
Incident date: 19 July 2024
WJM Merwe
WJM Merwe
2 August 2024
How long does this take?
Is there anyone working on this?
WJM Merwe
WJM Merwe
26 August 2024
When will you contact me?
WJM van der Merwe
WJM Merwe is awaiting brand resolution
Complaint #506024
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