City of Ekurhuleni Metropolitan
City of Ekurhuleni Metropolitan
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
  • 011 999 0764 / 0907
  • EGSC Building, cnr Cross and Roses Streets, Germiston
  • [email protected]
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City of Ekurhuleni Metropolitan - Ridiculous rates increase

No resolution
Siphokazi Makamba
Siphokazi Makamba filed the complaint
20 December 2022
hayi ndicela ucaciselwa ngesiXhosa bantu bakuthi...andikho right tu..so I started staying in my house 2014 and oko sahlala sibaninzi kwam kukho izihlobo. for the past two years it has been my 3 kids only nam netenants zam ezimbini qha. i have been paying rates ze R900 uya ku R2000 (Zakhe zayi R3000 but ke andikho apho today). from June last year they jumped from plus R900 to plus R3000...ndaya ndacaciselwa into endingayiva kakuhle kodwa I was told I must not waste their time am using the water so I must pay. from June this year they went up to R8k from there its R25k. I went again I was told there must be a leak in my house and was given a business card of a good plumber that can assist me. they told me to continue paying the normal rates while they will put my account under review. okay, I paid about R7000 to fix the leak ke le kuthiwe ikhona. I continued to pay the normal amount but noticed that my bill is still above R20k. last month I was working away from my office and ndizobuya very late. my son called panicking kukho abantu bakwa Masipala they are there to block umbane because I owe. I begged the guys not to because my son was busy with school project, I was away and it was late already and ofcoz I did not want my kids to stay in the dark . I ended up having to bribe for them not to block...phofu bafuna iR300 ndabe ndine R270 only on my account bawucima umbane bashiya ikids zam zine stress nam ndinestress phofu am 500km away.....but babuya after 30mins bathi mandithumele le R270 ndinayo ukuze babe abawucimi ngalo mini. it then life continued and I even forgot about that. this month they came to block again and only to find we are about 4 in the same street with the same problem. how does that happen masipala please khanisicaciseleni please. xa ufouna kuthwa yiza ezi ofisini xa ufika bayakhawulizisa bayaphoxa bakuxelela uba uwasebenzisile amanzi wabhatale but yenzeka njani...how did we all end up with ibill eziphezulu kangaka zamanzi. my neighbour nayo ibahtale a plumber to fix ezi leak singazaziyo uba zenziwa yointoni but naye ityala liyenyuka endaweni loba lehle..... its been 4 days now andikwazi ucela kowam umsebenzi nduye ngoba kubusy at the same time I can't get any hlep from kwamasipala, had to throw away food from efrdgini coz ndibuye kubolile ngoba apparently ndacinyelwa 4 days ago..same day my other neighbor besides lo ubhatale iplumber..naye ucikelwe....andina swimming pool, andina car wash am hardly at my house..amanzui we R25000 ndifika njani kuwo...
Incident date: 20 December 2022
This complaint has been considered as not resolved.
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