Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
CellC1.5
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Worst customer service rendered

No resolution
Gemma Paxton
Gemma Paxton filed the complaint
23 December 2022
Firstly my order was in correct and I was wanting a certain tablet and they selected another tablet that I didn’t want and it was only picked up early this week just before dispatch. ALL through this week o have asked and made sure my parcel arrives on Friday and alas their courier can only do it on the 29th of December. There was no follow up or apologies and I have to pay R2500 to get this tablet to my residence.
Incident date: 23 December 2022
This complaint has been considered as not resolved.
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