Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
CellC1.5
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
Is this your company? Click here

CellC - Poor service

No resolution
Khosi
Khosi filed the complaint
1 September 2022
I lost my fone on the 29/08/2022 I called them to stop the number they say I must pass security check which they say I failed,I ask them to suspend the number cause who ever got my fone is using the number to access my contact and asking money with no help I called them more than 5 times no help,I could open a case cause they say the network must give me reference number luckily it was a 2 sim fone Vodacom help me within minutes but the damage was already done and I open a case, yesterday I looked for cell shop to try and get help only springs mall was open and they help me call the very customer service and the give me fone the guy help me ,I ask y didn't they help me yesterday cause many people would have not lost their money.i have been with cell for so many years and in time of need no helpi
Incident date: 1 September 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.