Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Insurance claims

No resolution
Maumela Musiiwa
Maumela Musiiwa filed the complaint
2 October 2023
I had a problem with my Cell router for which I insured it. In May it had problems where it was no longer working then I took to carnival store. They said they'll inform me.
The insurance needed a reason why there was a delay in I wrote n submit. Whatever they needed I was submiting up until last months when they said everything is fine I must pay access fee for which I did and emailed the proof. My problem this matter is from May 2023 up until today. I am paying every month for service which m not getting. Please I need help.
Kinds regards
Maumela M.V.
Incident date: 2 October 2023
This complaint has been considered as not resolved.
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