Brand's performance
6.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.3%
Average Response Time
0%
Solution Rate
4.3%
Average Ratings
14.3%
Customer Retention Rate
14.3%
Category ranking
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Contract cancelled yet its incompetance

No resolution
Janine Mackay
Janine Mackay filed the complaint
15 September 2022
I am totally disgusted with the service that I have received from Cell C
I had 5 contracts and when I sent my 1 phone in for repairs it was booked in wrong and this took ages to be rectified and then I found out that it was a upgrade so it would have cost me R3500 to be repaired -I then had it returned and paid R900 for it to be repaired

I had another phone stolen and when I tried to report it they wanted the IMEI number which I could not give as I had trashed the cell phone box by mistake - after numerous calls and emails Cell C then gave me the IMEI number so that I can get the ITC number so that the phone could be black listed - when I filled in the forms again I was informed that the IMEI number was incorrect - and they could not find this on their system - ( now how is this possible) again after numerous calls and the "I am sorry" from the customer care people I still have not been able to black list the phone that I have been paying for every month, I was told to do a case so that this can be escalated and this would take up to 2 days ...... and nothing was done

I then sent a email stating that I will be with holding the monthly payment until they could sort this out - at the beginning of August 2022 I received a call from the collection department and I again explained my issue and I promised to pay my account by end of August as I do not want a bad credit record, which I did pay the R6200 - as per the statement - then when I called to to find out why I could not use my sim cards - I was told that my account has been handed over as I owe R14 000.00 that is complete rubbish - when I received my next statement I see that my contract has been cancelled and now I must pay and I have been handed over to the lawyers - and the stolen phone has still not been black listed - so the person who stole my phone is using it and I am having to pay -

My experience from the customer care has been horrific and totally unacceptable - I do not live in town where I can just go the shop etc and they have made me to feel like I am a idiot

When I tried to do a sim swop I had to pay R10 per sim card and I called the call center to have these done at a cost of R50 because if I had done this at the shop it would have cost me R150 cash -

Why must I suffer and go thru all this because of the incompetence of the people working for Cell C and now I am using my prepaid number that I have had for over 10 years and putting data in to do work is costing me a fortune - not to mention my school going brother who needs internet for assignments etc -
Incident date: 15 September 2022
Janine Mackay
29 September 2022
26 September 2022 after recieving yet another email stating I owe R9000 - this is my reply and they still calling me every day - AND THEY HAVE STILL DONE ABSOLUTELY NOTHING ????????????????

SERIOUSLY SERIOUSLY THIS IS TOTALLY PATHETIC

3 PHONE CALLS FROM YOU PEOPLE
2ND DEMAND LETTER - recieved another demand letter today 29th September - ?????????

OK THIS IS MY 2ND REPLY

FYI - I HAVE ALREADY BEEN HANDED OVER

FYI - I AM NOT PAYING THIS AS YOU CANCELLED MY CONTRACT BECAUSE THE STUBID IDIOTS WORKING FOR CELL C COULD NOT DO THEIR WELL PAID JOBS!!!!!!

FYI - I AM WAITING FOR THOSE STUBID IDIOTS TO REINSTATE MY CONTRACT AS PER INSTRUCTION BY YOUR PEOPLE WORKING AT YOUR COMPANY !!!!!! AS PER TELEPHONIC CONVERSATION ON WEDNESDAY 21st SEPTEMBER 2022 AND AGAIN ON THURSDAY 22ND SEPTEMBER 2022 AND AGAIN FRIDAY 23RD SEPTEMBER 2022

NOW PLEASE STOP THIS BLOODY HARSMENT BEFORE I SUE YOU FOR STRESS -
WASTE OF TIME
WASTE OF MONEY
DISCRIMINATION
AND MORE

THANKS
A VERY PISSED OFF PRE PAID CUSTOMER
This complaint has been considered as not resolved.
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