Brand's performance
6.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.3%
Average Response Time
0%
Solution Rate
4.3%
Average Ratings
14.3%
Customer Retention Rate
14.3%
Category ranking
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Cell insure

No resolution
JACQUES RUDUANE
JACQUES RUDUANE filed the complaint
13 October 2023
I need to see a signed contract pertaining to the fact that I took out cellphone insurance with your company. I do not recall EVER taking out cellphone insurance, but money has been deducted from my account for this. I also do not recall ever purchasing a Samsung A10 from your company.
Incident date: 12 October 2023
This complaint has been considered as not resolved.
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