Brand's performance
6.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.3%
Average Response Time
0%
Solution Rate
4.3%
Average Ratings
14.3%
Customer Retention Rate
14.3%
Category ranking
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Cell c number: 0627668386

No resolution
Eugene Steenkamp
Eugene Steenkamp filed the complaint
19 December 2023
Complaint - refund
Good day,
On the 26 September 2022 I overpaid on my final payment. Since then, it has been a frustrating experience to get the refund. I have been asked for proof of account, twice by a person who's name I have. I called a week ago again to enquire and was told the refund was made on 21 November. But I will receive a call on the same day to confirm where the refund was paid to. Nothing. This morning I called again, and to my dismay was told the money was credited to my cell c account. An account which does not exist anymore. As was confirmed by the person I spoke to. I have not experienced such incompetence by a bunch of customer service agents. It is not even a lot of money. So please can you do the right thing.
Incident date: 19 December 2023
This complaint has been considered as not resolved.
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