Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mweb 22.5

3 Mondo 21.5

...

CellC1.5

084 194 4000
Cell C Head Office
Waterfall Campus
Corner Pretoria Main Road & Maxwell Drive
Buccleuch
Midrand
2090
[email protected]

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CellC - Cell c fibre slow

Jaco Smit filed the complaint

21 January 2023

Slow Internet speed, getting 3MB download speed on a 100MB line. Customer Support will not escalate if I can not provide internet speed check done with a LAN cable, which I can't. So I either need to borrow or buy a laptop with a LAN cable in Order to "proove" my internet speed is slow. I can not wait to get out of my contract with C Cell

Incident date: 21 January 2023

This complaint has been considered as not resolved.

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