Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
CellC1.5
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Cell c fibre slow

No resolution
Jaco Smit
Jaco Smit filed the complaint
21 January 2023
Slow Internet speed, getting 3MB download speed on a 100MB line. Customer Support will not escalate if I can not provide internet speed check done with a LAN cable, which I can't. So I either need to borrow or buy a laptop with a LAN cable in Order to "proove" my internet speed is slow. I can not wait to get out of my contract with C Cell
Incident date: 21 January 2023
This complaint has been considered as not resolved.
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