CellC - Cell c claims

I have a contract with Cell C and I'm on almost 4 years. Never have I missed a payment or anything. I started the claiming process in September 2023. A month later I had to call them to find out what's the hold up. They couldn't call and say we need outstanding documents. I submitted the outstanding . I had to call again to find out what the next hold up is, now I'm being send from Spiller to post block slots. The cell branches I went to says that can't do that. It's January 2024 now. I'm paying every month for a phone that I don't have. I'm deeply disappointed. I am now waiting to gather the funds and close my contact. I will never ever again do any business with Cell C