Brand's performance
6.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.3%
Average Response Time
0%
Solution Rate
4.3%
Average Ratings
14.3%
Customer Retention Rate
14.3%
Category ranking
  • 084 194 4000
  • Cell C Head Office
    Waterfall Campus
    Corner Pretoria Main Road & Maxwell Drive
    Buccleuch
    Midrand
    2090
  • [email protected]
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CellC - Cell c claims

No resolution
Jessica
Jessica filed the complaint
3 January 2024
I have a contract with Cell C and I'm on almost 4 years. Never have I missed a payment or anything. I started the claiming process in September 2023. A month later I had to call them to find out what's the hold up. They couldn't call and say we need outstanding documents. I submitted the outstanding . I had to call again to find out what the next hold up is, now I'm being send from Spiller to post block slots. The cell branches I went to says that can't do that. It's January 2024 now. I'm paying every month for a phone that I don't have. I'm deeply disappointed. I am now waiting to gather the funds and close my contact. I will never ever again do any business with Cell C
Incident date: 3 January 2024
This complaint has been considered as not resolved.
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