Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

3.1%

Solution Rate

25%

Average Ratings

36.7%

Customer Retention Rate

33.3%

Category ranking

Car Parts & Accessories

1 Cartrack 23.3

2 Diesel Electric N/A

3 Bumper to Bumper N/A

011 250 3000
Grosvenor Corner,
195 Jan Smuts Ave, Rosebank
[email protected]

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Cartrack - Technitians fitment

Esmarelda filed the complaint

6 September 2024

Good day

I would like to complain your fitment technicians leave the whole screws loose and the whole dashboard and fuse box brackets screw is missing gone where they worked is that the services we must rely on now?

I hope you’ll can please have a look at the quality of work that is done by technicians

Regards
Esmarelda

Incident date: 6 September 2024

Esmarelda

23 September 2024

O one came back yo me

Esmarelda

23 September 2024

O one came back yo me

Esmarelda is awaiting brand resolution

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