Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
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Cartrack - Sly foxes

Awaiting reply
Jurgens Theron
Jurgens Theron filed the complaint
23 September 2024
Cartrack employees do not know what is in the terms and conditions. They are running around from payments are in arrears and then in advance. They also dont know it is September and then October. They also cannot count. July, August and September is three months but according to carttrack it is only two months. The contract ended September but Cartrack invoice for October already. Then they argue and argue. Bunch of stupid idiots working there. Send them the calculations to show that they are wrong but to stupid to read an email.
Incident date: 23 September 2024
Jurgens Theron
Jurgens Theron is awaiting for brand response
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