Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
Is this your company? Click here

Cartrack - Non service from cartrack

No resolution
Johan
Johan filed the complaint
20 July 2024
I had made an appointment with cartrack to fix / replace the tracking unit. Appointment confirmed for Saturday 20 July 2024 at 08:00. NO technician pitch at 08:00. I phone to ask when can I expect the technician when I was informed there is no appointment at 08:00 it was rescheduled to 17:00 on 18 July 2024, did no-one phone me was the question. No concern as to ensuring customers are attended to professionally. If they service a customer or not so be it - seems to be the attitude displayed. SHOCKING SHOCKING to say the least. Can't wait for my contract to end.
Incident date: 20 July 2024
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.