Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
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Cartrack - Migration and installation of new tracking unit

Awaiting reply
Jocelynne Eiman
Jocelynne Eiman filed the complaint
1 September 2024
In the month of Juky 2024, I applied to migrate from month to month to a contract. Everything was completed we are just left with installation. I was told by the parson who assisted me just to call in so we can do installation. On fri 29 August 2024 i called in, the person that assisted had no sense of customer service and he informed me nothing was done i explained to him what happened he even told me who helped me but his attitude was so bad i got angry and asked to speak to a manager, where he responded she is busy i must call back. Are they not suppose to call their clients back. Im upset because their service i requested was not honoured and then i get bad customer service.

Regards
Incident date: 1 September 2024
Jocelynne Eiman
16 September 2024
It has become evident that cartrack don't care for their clients. They dont bother to assist me. Maybe its time to ger a new service provider
Jocelynne Eiman
30 September 2024
No respond
Jocelynne Eiman
Jocelynne Eiman is awaiting brand resolution
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