Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
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Cartrack - Catrack debit order fraud

Awaiting reply
Sass
Sass filed the complaint
13 September 2024
ON 27 MAY I MAID A PAYMENT TO SETTLE MY ACCOUNT WITH CARTRACK BASED ON THE DISCOUNT I GOT ACCORDING TO VILJOEN ATTORNEYS.

CARTRACK CONTINUED TO DEBIT MY ACCOUNT WITHOUT ANY REASON SINCE MY CONTRACT WAS CANCELLED AND THE AMOUNT IN ARREARS WAS SETTLED AS PER THE DISCOUNT GIVEN 55% AND AN AMOUNT OF R251 WAS PAID ON THE 27TH OF MAY AS SET OUT BY VILJOEN ATTORNEYS. YET THEY CONTINUE TO DEBIT MY ACCOUNT. MY CAR WAS WRITTEN OFF IN 2023 AND I PURCHASED THE UNIT 2010, THERE IS NO BINDING CONTRACT AND MY ACCOUNT WAS PAID UP. PLEASE CLOSE AND STOP DEBITING MONEY I ALREADY PAID YOU.
Incident date: 13 September 2024
Sass
Sass is awaiting for brand response
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