Cartrack
Cartrack
Car Parts & Accessories
Brand's performance
23.3
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
Category ranking
Car Parts & Accessories
1 Cartrack 23.3
2 Diesel Electric N/A
3 Bumper to Bumper N/A
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Salani Maluleke
Salani Maluleke
29 July 2024
Resolved
1/10
Cartrack - Balance owing

I have settled the account as per settlement balance received however I'm still getting calls from Viljoen attorneys that I have a balance outstanding, see below…

Resolved
1/10
Jacintha Moonsamy
Jacintha Moonsamy
5 March 2024
No resolution
1/10
Cartrack - Do i pay for cartrack to recover my vehicle or their tracking unit

My vehicle was stolen on 01/03/2024. I was notified by Cartrack but they still failed to recover my vehicle even though the vehicle was still in the area for 20…

No resolution
1/10
Victor
Victor
8 October 2023
No resolution
9/10
Cartrack - Cartrack 3 months device testing

I joined cartrack in October 2021, i have been paying premiums every month. I just descovered from their Agent that i am not covered because i did not do device…

No resolution
9/10
Mbalenhle
Mbalenhle
12 September 2023
Resolved
3/10
Cartrack - Cartrack won't pay warranty claim

I installed the device on the 24th of August 2021. I did the contact over the phone, I was told if my car won't get recovered they will pay up to 150k. They gave…

Resolved
3/10

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