Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
6.7%
Solution Rate
14.3%
Average Ratings
50%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 20.1
3 Nedbank 13.8
Financial instution
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Capitec - Unresolved complaint for 13 months - escalation to ceo number has not worked for 2 weeks

No resolution
10/10
Nel Ashmole
Nel Ashmole filed the complaint
11 December 2023
I have had the same complaint for 13 months. I have made endless amounts visits to different branches (thinking it will help). I have sent endless amounts emails to a range of different email addresses.
Yet: still no answer.
The number 084 174 4211 is give as the number to escalate your complaint "to the CEO" - it has not worked and "the service is not available due to technical reasons" for an endless amount of time.
Incident date: 12 December 2022
Nel Ashmole
Nel Ashmole rated the brand
27 May 2024

Thank ypu

This complaint has been considered as not resolved.
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