Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
5%
Solution Rate
14.3%
Average Ratings
100%
Customer Retention Rate
100%
Category ranking
Banks
1 Capitec 34.3
2 Tyme bank 19
3 Nedbank 13.8
Financial instution
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Capitec - Terrible service from collections dept

No resolution
Charmaine Engelbrecht
Charmaine Engelbrecht filed the complaint
30 December 2022
Capitec attempted to present a debit order for Access facility premium for December, assuming that I get paid earlier. No arrangements were discussed and this was done without my approval. Needless to say, there was insufficient funds, I was 'in arrears' and was phoned everyday, for 6 working days, having to explain the situation to a new consultant each time. I had the same problem last festive season, please stop assuming that everybody gets paid earlier over December. And why doesn't it reflect on the systems, of the Collections Department, after speaking to me the first time!?
Incident date: 21 December 2022
Charmaine Engelbrecht
31 January 2023
No message or explanation received with regards to pathetic service from Collections Dept over the festive season. Same problem in 2021.
This complaint has been considered as not resolved.
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