Capitec
Capitec
Banks
Brand's performance
17.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
6.4%
Solution Rate
13.6%
Average Ratings
33.3%
Customer Retention Rate
33.3%
Category ranking
Banks
1 Tyme bank 20.1
2 Capitec 17.5
3 Nedbank 13.8
Financial instution
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Capitec - Sending money to wrong account number

No resolution
1/10
Tshegofatso Mdluli
Tshegofatso Mdluli filed the complaint
7 May 2023
I've been waiting for feedback from Capitec since from 7-14 working days nothing happened to resolve my problem based on reversing my money from Tymebank
This complaint has a private attachment.
Incident date: 21 April 2023
Tshegofatso Mdluli
Tshegofatso Mdluli rated the brand
18 June 2023

I'm so disappointed in this brand because it down not the any action on helping people when they seek for help.

This complaint has been considered as not resolved.
Complaint #290823
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