Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
6.7%
Solution Rate
14.3%
Average Ratings
50%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 20.1
3 Nedbank 13.8
Financial instution
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Capitec - #398123

No resolution
Anneline
Anneline filed the complaint
11 October 2023
I have been a client at Capitec bank for many years. Very disappointed with the service. How can Any person block my bank account. She paid money in, same day she called the bank and told them aim a fraudster.and my account is blocked by forensics, How is this possible.. I don't have any access to my account,aim loosing money and business.. I am very upset with this bank. My account is been frozen.. I can't Draw money or receive any payments.. I will not recommend this bank... My account is block and freezed with no investigation and without my knowledge..
Incident date: 11 October 2023
This complaint has been considered as not resolved.
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