Caltex - Bus never stop

I waited for bus at shell as it state on my ticket after phoning 3 times and wasting my airtime only to find out driver did stop at caltex and not shell garage. I am very unhappy my ticket is rescheduled for tomorrow yes but that beside the point as that ticket are also cheaper then today. I took of work early to take bus I paid to get to bus stop and wasted my time and money for phone calls. I want a full refund as well otherwise I will go to halo peter as well as sosial media