Builders Warehouse
Builders Warehouse
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Retailers
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Builders Warehouse - Unacceptable service

No resolution
Teresa Cooper
Teresa Cooper filed the complaint
25 May 2021
Builders The Glen - I waited 30 minutes to return an item - only 2 other people in the queue- when I asked what the problem was they said they only had one computer that worked and the system was slow. When they finally attended to me it took literally 30 seconds - slow system ?? not a change.

Very few staff in the store to assist (was told they were having a union meeting at 10h30 - not my problem) stood in the queue to pay for over 15 minutes - they only had 2 tellers working and floor management were blind to the queue. This is the second bad experience at this store
Incident date: 25 May 2021
This complaint has been considered as not resolved.
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