Builders Warehouse
Builders Warehouse
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
6.7%
Solution Rate
33.3%
Average Ratings
20%
Customer Retention Rate
0%
Retailers
Is this your company? Click here

Builders Warehouse - Product before customer?

No resolution
Andre du Plessis
Andre Plessis filed the complaint
9 May 2022
Product before customer? I took a faulty compressor, after 1st use, back to the Strubensvalley Builders branch and was told that, after being inspected by the supplier, I will get back either the unit repaired or a new unit. A repaired unit? - I bought a new unit and expect a new, working unit, not a repaired unit! This was an absolute insult after paying for a new, working unit. I have been a customer of this specific branch of Builders for a long time and was utterly disgusted (and disappointed) with this "new" viewpoint of "Product before customer"
Incident date: 8 May 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.