Builders Warehouse
Builders Warehouse
Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
25%
Average Ratings
20%
Customer Retention Rate
0%
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Builders Warehouse - Product before customer?

No resolution
Andre du Plessis
Andre Plessis filed the complaint
11 May 2022
Product before customer? I took a faulty compressor, after 1st use, back to the Strubensvalley Builders branch and was told that, after being inspected by the supplier, I will get back either the unit repaired or a new unit. A repaired unit? - I bought a new unit and expect a new, working unit, not a repaired unit! This was an absolute insult after paying for a new, working unit. I have been a customer of this specific branch of Builders for a long time and was utterly disgusted (and disappointed) with this "new" viewpoint of "Product before customer"
Incident date: 10 May 2022
This complaint has been considered as not resolved.
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