Builders Warehouse
Builders Warehouse
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
33.3%
Average Ratings
20%
Customer Retention Rate
0%
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Builders Warehouse - Misleading

No resolution
Sugandhren
Sugandhren filed the complaint
31 December 2021
Ordered a JOjo tank and pump 14 December the website advised delivery on the 29th December so i take a days leave and ask my builder to come install. I make a call to follow on my order 15 times and nobody could assist.
The Rossburg store in Durban service is Pathetic the acting manager Roben Terblance had zero customers service in fact the call center as well.( listen to my 15 calls)
Another day has gone and still no feedback. Never again!
Incident date: 14 December 2021
This complaint has been considered as not resolved.
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