Builders Warehouse - Misleading

Ordered a JOjo tank and pump 14 December the website advised delivery on the 29th December so i take a days leave and ask my builder to come install. I make a call to follow on my order 15 times and nobody could assist.
The Rossburg store in Durban service is Pathetic the acting manager Roben Terblance had zero customers service in fact the call center as well.( listen to my 15 calls)
Another day has gone and still no feedback. Never again!