Builders Warehouse
Builders Warehouse
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Retailers
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Builders Warehouse - Disappointing experience with builders warehouse

No resolution
Anja Nieuwoudt
Anja Nieuwoudt filed the complaint
6 November 2023
My experience with Builders Warehouse was disappointing, to say the least. I placed an online order, which was delivered in two shipments. I initiated a return for some items that didn't meet my expectations, but the process has been marred by delays and miscommunication.

Despite multiple follow-up calls, my refund request was initially mishandled, with an agent suggesting I hadn't asked for a refund, which defies common sense. Despite assurances, I haven't received any updates on the status of my refund.

The lack of communication and follow-through has left me frustrated and disappointed. I hope Builders Warehouse takes customer satisfaction seriously and resolves such issues promptly in the future.
Incident date: 15 September 2023
This complaint has been considered as not resolved.
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