Builders Warehouse - Awaiting refund

I purchased a Gentech inverter online at Builders Centurion. 3 months after installation it stopped working. I returned to Builders Centurion. I have been advised that Gentech not prepared to replace batteries as they only guaranteed for 3 months. At no point was i made aware of this . Nothing was noted on the invoice.
Also i did not deal with Gentech however purchased through Builders Warehouse as i expect them to deal with reputable suppliers. The inverter cost me a lot of money and also installation and removal.
Also sadly only an employee behind the customer service desk has called me. She keeps on asking if the manager has not called. I reply negative and she is embarrassed and surprised.
I definitely expect better from Builders Warehouse.

Unfortunately still no word or response from Builders Warehouse , Centurion. So disgusting for such a big brand.

Still waiting.

Hi Nadia,

I hope you are well.

Please find attached a quote from the supplier.

The supplier has advised that they do not have the information requested.

They have explained that the warranty for the battery is 7 days for manufacturer defects.

This warranty and all our warranties are on manufacturer defect and not on duration or use.

Batteries are a usable commodity and therefore cannot carry a guarantee. Once batteries have reached their charge cycle they need to be replaced.

This feedback came directly from their National Key Account Manager.

Regards,

Razaan Swail
Customer Complaints Agent