Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

33.3%

Average Response Time

6.7%

Solution Rate

33.3%

Average Ratings

20%

Customer Retention Rate

0%

Category ranking

Construction, DIY and Garden

1 Builders Warehouse 24

2 Build-it 11.5

3 Cashbuild 10

Retailers

0860 284 533
[email protected]

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Builders Warehouse - Awaiting delivery

Anna Moloi filed the complaint

5 October 2022

Bought 10 Timber SAP U/TRT 50X76X4.2M FOR r1440.00 ORDER NO: 5000316269 ON 04/10/2022 AND DELIVERY WAS SUPPOSED TO BE DONE YESTERDAY BUT NOTHING HAS HAPPENED UP TO SO FAR. I CONTACTED THE CALL CENTRE AND SPOKE TO JARED WHO PROMISED TO GET BACK TO ME ASAP. I'M STILL WAITING FOR A DELIVERY EVEN NOW

Incident date: 5 October 2022

This complaint has been considered as not resolved.

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