Is the brand Builders Warehouse trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
15%
Solution Rate
33.3%
Average Ratings
15%
Customer Retention Rate
0%
Retailers
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Aletta Short
Aletta Short
23 January 2025
Resolved
1/10
Builders Warehouse - No communication

Order 2023001863 I placed an online order with Builders in Polokwane on the 17th of January 2025. Their delivery schedule is 2-5 days which the 5th day will be…

Resolved
1/10
Mike Riekert
Mike Riekert
27 September 2024
Resolved
2/10
Builders Warehouse - Worst ever service from builders warehouse

On Monday 16 September 2024 I placed an online order with Builders Warehouse for a installation I need to do for a company. This is where my nightmare started.…

Resolved
2/10
Koos Snyers
Koos Snyers
7 May 2022
No resolution
1/10
Builders Warehouse - Incorrect pricing

On the 02/05/2022 at 10H22,I was in Builders Superstore Mangaung in Twin City Mall.I was looking for a Devils Fork Gate. I saw one of the staff member on the sales…

No resolution
1/10
Tony Fourie
Tony Fourie
19 April 2022
No resolution
1/10
Builders Warehouse - Poor quality goods

I needed a basic door handle for our storeroom door which is not used often. I purchased the Builders brand prof sa 3 lever lockset from builders greenstone. When…

No resolution
1/10
Vince Moloi
Vince Moloi
4 April 2022
Resolved
6/10
Builders Warehouse - The service is horrendous, I shouldn't follow up this many times as a customer

On Monday the 28th of March 2022 I placed an order online for x1 Brown Foldable Door, the following day a gentleman called me saying he is on his way to deliver…

Resolved
6/10
Rob
Rob
6 April 2021
Resolved
10/10
Builders Warehouse - Disrespectful disgusting treatment by builders warehouse security personnel

Expect to be treated like scum and like a thieve off the street, even if you spend thousands at Builder’s Warehouse! Few weeks ago I went into Builder’s shopping…

Resolved
10/10