What are consumers saying about the brand Builders Warehouse?
The brand Builders Warehouse (Retailers) has been on Complaints Book since 2020, under the category Construction, DIY and Garden.
It has a Satisfaction Index of 24.5 out of 100, considered Weak, based on consumer evaluations.
Regarding the main satisfaction indicators, on average, the brand Builders Warehouse responds to consumers in 2 days and resolves 4 out of every 10 complaints. Consumers rate the brand Builders Warehouse with a score of 2 out of 10 and 0 out of 10 say they would do business again with the brand.
Awards and distinctions for the brand Builders Warehouse
On Complaints Book, there are three distinctions available: Brand of the Month, Recommended Brand badge, and Recommended Brand award.
Currently, the brand Builders Warehouse has no distinctions on the platform.
Category ranking
How to contact the brand Builders Warehouse?
You can contact the brand by phone (0860 284 533) or via the following email [email protected]Reputation History of the brand Builders Warehouse
See the reputation history of the brand Builders Warehouse, its Satisfaction Index and key indicators regarding its relationship with consumers.
Satisfaction Index Evolution in the last 12 months
How is the Satisfaction Index of the brand Builders Warehouse calculated?
Currently, the brand Builders Warehouse has a Satisfaction Index of 24.5 out of 100.
This score is based on several indicators reflecting the brand’s performance in handling complaints and providing customer support on the platform:
- Response rate: 33.3%
- Average response time: 15%
- Resolution rate: 33.3%
- Average rating: 15%
- Retention rate: 0%
These indicators offer an overall view of how Builders Warehouse responds to and supports its consumers on Complaints Book.
What is a brand’s Satisfaction Index on Complaints Book?
The Satisfaction Index objectively expresses the performance of the brand Builders Warehouse on Complaints Book, based on consumer interactions through complaints.
Good brand performance improves the Satisfaction Index.
How can I ensure this information is reliable?
The reliability of the Satisfaction Index is a top concern for us. We ensure maximum transparency and security by recording this information openly.
Below is the record history of this information.
| Date | SI |
|---|---|
| Thursday, 12 June 2025 - 09:35 | 24.5 |
| Wednesday, 11 June 2025 - 17:30 | 24.5 |
| Wednesday, 11 June 2025 - 01:25 | 24.5 |
| Tuesday, 10 June 2025 - 09:20 | 24.5 |
| Monday, 09 June 2025 - 17:15 | 24.5 |
| Monday, 09 June 2025 - 01:10 | 24.5 |
| Sunday, 08 June 2025 - 09:05 | 24.5 |
| Saturday, 07 June 2025 - 17:00 | 24.5 |
| Saturday, 07 June 2025 - 00:55 | 24.5 |
| Friday, 06 June 2025 - 08:50 | 24.5 |
