Brand's performance
11.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
100%
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Build-it - Unhelpful and uncaring

No resolution
1/10
Sandla Allaric Mbiza
Sandla Mbiza filed the complaint
10 February 2023
2022 I bought 4 loadshedding globes from Buildit Idutywa. The globes are not working when the power is off,I mean that 4hrs option when the power is off. I reported the matter but there was no resolution. I wonder how many people had the same problems but no voice or to take the matter up .
This complaint has a private attachment.
Incident date: 10 February 2023
Sandla Allaric Mbiza
Sandla Mbiza rated the brand
31 March 2023

The brand supposed to recall defective product. By recalling defective product is to accept that their product is faulty and a customer care.

This complaint has been considered as not resolved.
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