Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

10%

Customer Retention Rate

100%

Category ranking

Construction, DIY and Garden

1 Build-it 11.5

2 Cashbuild 10

3 Builders Warehouse 10

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Build-it - Unhelpful and uncaring

Sandla Mbiza filed the complaint

10 February 2023

2022 I bought 4 loadshedding globes from Buildit Idutywa. The globes are not working when the power is off,I mean that 4hrs option when the power is off. I reported the matter but there was no resolution. I wonder how many people had the same problems but no voice or to take the matter up .

This complaint has a private attachment.

Incident date: 10 February 2023

Sandla Mbiza rated the brand

31 March 2023

The brand supposed to recall defective product. By recalling defective product is to accept that their product is faulty and a customer care.

Would you buy again? Yes

1/10

This complaint has been considered as not resolved.

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