Booking.com - Refund refusal

No resolution

Qhawe filed the complaint

7 August 2023

I made a payment via booking.com to an apartment for one night. The rooms that they advertised on booking.com were not what I got on arrival so I asked for a cancellation and refund and they are refusing to pay back my money.

This complaint has a private attachment.

Incident date: 7 August 2023

This complaint has been considered as not resolved.

Complaint #330023

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