Brand's performance
40.8
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
25%
Average Ratings
100%
Customer Retention Rate
100%
Category ranking
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Booking.com - Refund of a cancellation

No resolution
Thabang
Thabang filed the complaint
18 August 2023
Good day

I made a booking with this hotel Wich it was cancelled in less than an hour when I realized that the were hiding the issue of a deposit it's been 10days already they don't want to refund me please interven
Incident date: 18 August 2023
This complaint has been considered as not resolved.
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