How can I contact Booking.com?

You can contact the brand by phone (0860 209 215) or via the following email customer.service@booking.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Booking.com | Complaints Book

Name: Booking.com
Rating: 40.8

Brand's performance

40.8

/100

Average

Satisfaction Index over the past 12 months.

Response Rate

25%

Average Response Time

Solution Rate

25%

Average Ratings

100%

Customer Retention Rate

100%

Category ranking

Accommodation Booking Sites

1 Booking.com 40.8

2 Airbnb N/A

3 LekkeSlaap N/A

0860 209 215
[email protected]

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Dorathea Lategan

Featured

Booking.com - Pathetic

I have been struggling to get a refund from booking.com since apr - they advised they did the refund 15 May and it takes up to 30 days, however still nothing - my bank can not trace it on the ref no they gave - I HAVE BEEN ASKING THEM TO SUPPLY ME WITH…

Resolved

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Dorathea Lategan

They can improve their customer service dept - I feel there is not communication…

Resolved

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Dorathea Lategan

1 July 2024

Booking.com - Pathetic