Bonitas Medical Fund
Bonitas Medical Fund
Healthcare Plans
Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
0%
Solution Rate
8.3%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Healthcare Plans
1 Bonitas Medical Fund 15
2 Cape Medical Plan N/A
3 Community Medical Aid Scheme N/A
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Bonitas Medical Fund - Unpaid account

No resolution
Hannie Neethling
Hannie Neethling filed the complaint
25 October 2023
CANNOT SORT OUT MY MOM'S MEDICAL AID CLAIM SINCE 19 APRIL 2023 - GOT AN AUTH AND EVERY TIME I CONTACT BONCAP THEY SAY THE CLAIM WILL BE ESCALATED AND NOTHING HAPPENS. SO FED UP WITH THIS. SHE IS 82 AND CANNOT HANDLE THIS.
This complaint has a private attachment.
Incident date: 19 April 2023
This complaint has been considered as not resolved.
Complaint #409023
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