Bonitas Medical Fund - Pharmacydirect service failure

Bonitas dictate that if a member doesn’t use PharmacyDirect, their sole provider, then a co-payment will apply. This co-payment can easily go into thousands of Rands when one is on chronic medication.

PharmacyDirect is owned and operated by AfroCentric and is an online pharmacy. This means that one can only correspond with them via virtual and telephonic exchanges and unfortunately, they are coming up short in service delivery.

It’s been over 2 weeks that I’m going without vital chronic medication due to their failure to deliver. Sending queries certainly has not helped speed up their service and there’s no sense of urgency.
I’m afraid that the only route would be a complaint to the Council of Medical Schemes if this continues.