Bonitas Medical Fund
Bonitas Medical Fund
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
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Bonitas Medical Fund - Claim reject

Resolved
Seppie Le Roux
Seppie Roux filed the complaint
31 March 2021
Claim for Dr . Luckhoff that was declined after there was Authorization by Bonitas. After the account was change 3 times they still decline it . Nobody can tell you what is going on. I tried to speak to a Manager but no one can give me a number or email. We paid the Dr out of our pocket R20000.00 and claim R14000.00 back that was approved. As we are pensioners and it is a lot of money for us.
Thanks
Incident date: 31 March 2021
This complaint was considered resolved.
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