Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
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Bolt - Unfairly charged

No resolution
Phillipine
Phillipine filed the complaint
17 August 2023
I live in the Vaal South of Johannesburg, and I use Bolt a lot. Bolt drivers around the Vaal area add their own commission fare of (25%) on top of the fare we have been charged already on the Bolt app, but when I request for a ride from Johannesburg side to the Vaal, I am only paying the amount that I have been charged on the Bolt App. I fail to understand why that is so unfair. Please attend to this matter as I know I am not the only one experiencing this around the area.
Incident date: 17 August 2023
This complaint has been considered as not resolved.
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