Bolt
Bolt
Passenger Road Transport
Brand's performance
6.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Passenger Road Transport
1 Intercity Xpress 13.4
2 Intercape 13.3
3 Greyhound 10.2
...
Bolt6.5
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Bolt - Bank charges

No resolution
N
N filed the complaint
8 September 2023
On September 8 at 6:39 a.m., i requested a bolt trip with two stops. The payment was initiated from FNB Bank app, which never happened before, but today it asked to authorize it. I did. The R78 went off my bank account, and the trip was never scheduled. I tried requesting again, and it's now asking me to repay and re-authorize a payment, which I refuse to do. My kids need to get to school.
Incident date: 8 September 2023
This complaint has been considered as not resolved.
Complaint #359223
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