Blue label Telecommunications
Blue label Telecommunications
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Blue label Telecommunications10
Telecommunications- Data
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Blue label Telecommunications - Refund

No resolution
Thembela Manny
Thembela Manny filed the complaint
1 September 2023
I had a cellphone Contract with Blue label telecommunications about two years ago. The deductions went very well until this year, so what actually happened they continued to deduct whilst the agreement period is over. I phoned them laying a complaint about the deductions, they resolved it. As much as they stopped the deductions,they are not refunding me the extra cash they deducted from my account it's been four months now ,and I'm phoning them every week ,two to 3 times a week but nothing is happening. They required a bank statement more than two times I did sent them that, but still nothing is happening,no response, no feed back,no nothing.truly speaking their consultants keep on telling me the same thing. I'm the one who is doing the follow up. I've been trying but now I give up. Please assist.
This complaint has a private attachment.
Incident date: 25 May 2023
Thembela Manny
19 September 2023
They haven't phoned me, I still use my resources to contact them, instead they keep on asking the same documents I sent them more than 5 times
Thembela Manny
18 October 2023
Truly speaking, that company doesn't care about their customers. They only wanted to get my money and carry on with the business now I'm starting to wonder if that's what they do to other people. Since may I've been phoning them regarding my complaint. They haven't refunded me my money or giving me any feedback.
Thembela Manny
18 October 2023
Truly speaking, that company doesn't care about their customers. They only wanted to get my money and carry on with the business now I'm starting to wonder if that's what they do to other people. Since may I've been phoning them regarding my complaint. They haven't refunded me my money or giving me any feedback.
This complaint has been considered as not resolved.
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