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- 021 202 8808
- [email protected]
Bestmed - Failure to respond to query
No resolution
John Engelbrecht filed the complaint
22 September 2021
a Query was logged regarding a approval for an "Obera gastric balloon" procedure approval & no reply has been receive from the medical aid as of yet
Furthermore I'm resigned from my company & I'm currently serving my notice period, seeing that I'm cancelling my medical aid & the funds currently situated in my savings account, is due to be refunded to me within a prescirbed time period a specified by the med aid of 5 months
The incorrect amount has been specified in an attached e-mail statement provided by the consultant. After several feedback requests no respons has been received from Bestmed sofar
Furthermore I'm resigned from my company & I'm currently serving my notice period, seeing that I'm cancelling my medical aid & the funds currently situated in my savings account, is due to be refunded to me within a prescirbed time period a specified by the med aid of 5 months
The incorrect amount has been specified in an attached e-mail statement provided by the consultant. After several feedback requests no respons has been received from Bestmed sofar
This complaint has a private attachment.
Incident date: 22 September 2021
Comments
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Hi John, I'm very sorry to hear about your experience with us. Can you please send this query and your Bestmed membership number to [email protected] and we'll quickly get one of our senior consultants to help you with this? Regards, Jay.
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